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Advocacy Counselling Helpline

Complaints

Unhappy with our service? Let us know.

Support After Rape & Sexual Violence Leeds (SARSVL) is committed to providing the best possible service to the individuals we work with.

We acknowledge, however, that there will be occasions when people might not be happy with some aspect of our provision.

Our Complaints Policy is intended to make it easier for you to tell us when you are dissatisfied with the service you receive from us.

All complaints will be taken seriously and we aim to treat you with respect and consideration throughout the complaints process.

How to complain

Download, complete and return our complaints form here.

More Information

If you would more information about our complaints policy, you can download a copy here:  Complaints policy and procedure.

If your complaint relates to fundraising activity, please find out Fundraising Complaints Procedure here:

Fundraising Complaints Procedure

Our Fundraising Policy and Ethical Fundraising Policy are available on request.

If you have any general comments or queries please contact us at info@sarsvl.org.uk.

 

Call us free on 
0808 802 3344

Your call should be answered immediately during our opening times, unless we’re on another call. If we’re closed or on another call you can leave us a message and we’ll call you back.