For ongoing updates around SARSVL Helpline service provision and opening hours during the Coronavirus pandemic, please refer to this article that we will continue to update with developments around our service(s).
We offer confidential and anonymous emotional support to women and girls of any age by telephone, text and email during our opening times.
FREEPHONE – 0808 802 3344
We are open: Tuesdays 12pm to 2pm / Wednesdays 6pm to 8pm / Thursdays 7pm – 9pm.
Our helpline provides emotional support and signposting to other services. If you call us we can respond to you but we do not have access to your phone number. We can only get your phone number if you decide to tell us what it is over the phone, in a text, or in the body of an email.
It is free to call SARSVL’s telephone helpline service from any number, whether you’re calling from a landline or a mobile. This means that if you call us our number will never show on your phone bills.
Your call should be answered immediately during our opening times, unless we’re on another call. If we’re closed or on another call you can leave us a message and we’ll call you back.
EMAIL – support [at] sarsvl.org.uk
You can email us directly, and we will aim to respond within 5 days. If you email us, we can respond to you but we do not have access to your email address. We can only get your email address if you decide to tell us what it is over the phone, in a text or in the body of an email.
If you think that someone else might be able to read your emails or check the account you usually send emails from, you might want to set up a new account just for contacting SARSVL.
TEXT – 07860022880
If you text us, charges may apply. We aim to respond to text messages within four days. If you text us, we can respond to you but we do not have access to your phone number. We can only get your phone number if you decide to tell us what it is over the phone, in a text or in the body of an email.
Please note our Helpline Volunteers often support each other by working in tandem. This means that there might be more than one person listening in on the call, however, you always will be supported by a dedicated volunteer.
If you are 16 and over, you can also contact the Rape Crisis England & Wales national online chat – find out more here.
Whatever happened to you, whenever it happened, wherever it happened, we are here to support you.
SARSVL Helpline is not a crisis number. If you need urgent help or you have concerns about someone else’s immediate safety, please contact the emergency services (999).