Advocacy Counselling Helpline

Policies Relevant to Service Users

Designed to allow the women and girls who use our services to give us their views on the services we provide.

We are committed to promoting Equality and Diversity for staff, volunteers and service users and to adhering to an Equality and Diversity Policy which complies with the 2010 Equality Act.

Our policies relating to these matters can be downloaded below.


Support After Rape & Sexual Violence Leeds (SARSVL) is committed to providing the best possible service to the individuals we work with. We acknowledge, however, that there will be occasions when people might not be happy with some aspect of our provision. This policy is intended to make it easier for you to tell us when you are dissatisfied with the service you receive from us, or indeed when you have any comment you wish to make about SARSVL.

All complaints will be taken seriously and we aim to treat you with respect and consideration throughout the complaints process.

Download here: SARSVL Complaints Policy and Procedure

Service User Involvement

Empowerment, Responsiveness and ‘Led by the women we support’ are all core values of Support After Rape and Sexual Violence Leeds (SARSVL). As part of our commitment to these values it is vital that women who use our services are given ample, robust and frequent opportunities to have their say on what we do currently and how we shape SARSVL in the future.

SARSVL recognises that the women and girls who use our services have a wealth of expertise and experience and that we need to take on board this knowledge and expertise to ensure that we are providing high quality services.

Download here: SARSVL Service User Involvement Policy

Equality & Diversity

SARSVL is committed to promoting equality and valuing diversity, which are central to our work. Everyone at SARSVL is committed to ensuring that they abide by this policy.

To that end, the purpose of this policy is to provide equality and fairness for all in our employment and service delivery. We will not discriminate unlawfully or unfairly because of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, nationality, national origin, religion or belief and sexual orientation

Download here: SARSVL Equality and Diversity Policy

Environmental & Sustainable Development 

Support After Rape & Sexual Violence Leeds (SARSVL) respects the importance of being an environmentally friendly organisation and is committed to providing high quality services in a manner that minimises our impact on the environment. We operate in compliance with all relevant environmental legislation and strive to use pollution prevention and environmental best practices in all we do.

SARSVL also recognises that there are links between climate change and social justice and that globally women are disproportionately affected by climate change. As a feminist organisation, we therefore consider sustainable development a priority.  The Board of Trustees has overall responsibility for ensuring this policy is adhered to and all SARSVL staff and volunteers are committed to its implementation.

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0808 802 3344

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