You Said, We Did
Feedback from the women and girls who have used our services is really important to us. We use it to ensure that we are providing the best service that we can because our woman-centred practice is led by the women we support.
Here are a few changes we’ve made to our services as a result of what women and girls have told us they need from SARSVL:
Increased and varied our helpline opening hours to include a late night sessions and afternoon sessions and a morning session – there is SARSVL helpline coverage at some point every day of the week.
Providing interpreters for women who use a language other than English, including British Sign Language
Located our Centre in a building which can be reached easily by public transport from anywhere in Leeds
Ensured that our publicity material is clear and simple
Sent our staff and volunteers out to community groups, raising awareness of what we do and how women and girls can access our services
So, if you have used our services in the past and would like to contribute to our ongoing development of services, please complete and return our feedback survey which can be found here.