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Advocacy Counselling Helpline

Thanks for Listening

What using our service means

From time to time our callers let us know what using our services has meant to them:

It feels nice and safe when SARSVL talks to me.

I’m glad I called, it’s really helped, I appreciate it. Thank you for listening.

I didn’t know whether to ring or not but I’m glad I did

SARSVL made me think about things differently

You understand me. Nobody else listens. Thank you for being there for me.

Thank you SARSVL. My friend has told me she noticed a positive change in me and I told her you lovely ladies at SARSVL have been a big factor in that change. Without your care SARSVL I could have gone to a very different place.

I’m really grateful I can ring. It helps.

Your helpline is the best in the world

I give you an A* for service.

I am really glad you guys are there

Thank you for being there. What you do is really important.

Sometimes it’s just having the chance to talk. All you need is someone to talk to about what happened.

Thank you.  The knot I had in my stomach has finally gone.  Thanks for making it go.

It’s been really good to talk to somebody like yourself, somebody who isn’t friends or family – it was all building up inside me.  I feel better now – fantastic – thank you.

I wanted to call to say thank you for all the support you give.

“This has made a huge impact, thank you, and it also brings a huge relief. I felt like I had some stand up for me like I felt deserved for a long time.” (Advocacy Service User)

I appreciate you being there with me.

I always feel better when I ring the helpline.  Weekends are worst because I am on my own.

I feel a bit better for telling you what happened.

Thank you for your wonderful service.

This helpline is really good, it helps to talk. Thank you for listening to me.

It makes me feel better – you understand not necessarily because it’s happened to you, but because you’ve had the training.  You’re all really nice.

I feel better than I did before.  You’ve helped me see things from a different perspective; I’m grateful to you for that.

I like to talk to SARSVL because you understand and don’t tell anyone, that’s good.

I like (SARSVL) because you don’t shout at me and tell me off.

Thank you – it really helps to talk.  I thank you very much.

I’ve only been speaking to you for a few minutes but I feel calmer.

I rang (on the bank holiday) on the off chance you’d be there, and when you picked up that was brilliant.

It’s great to talk to you because you all understand what it’s like.  I know that you’re here for me.  I love you!

I feel much more relaxed and positive after speaking to you.I have been able to pick up my life and keep moving forward. I’m not stuck anymore. Thanks for helping me feel more confident.

I didn’t trust you at first but I’m starting to trust you now.

I feel relieved, it’s good to talk and be believed.

It’s lovely to know there is support out there.

Ringing SARSVL gave me a voice; I was no longer silent about a horrible experience.

It’s a relief to tell someone about something that happened 50 years ago and still bothers me.

I feel so much better after talking to you.

Brilliant and a much needed service. It is very valuable to have a friendly voice who can explain a very complicated issue.

It’s such a relief to talk to someone who isn’t telling me it’s all my fault.

I appreciate the support that you give.

I had no idea what my options were but speaking with somebody who could answer my questions, helped a huge amount. 

SARSVL is the first place to listen, and believe me.

I’ve been wanting to talk but I felt there was no-one I could talk to, so it’s been really helpful to talk to you.

Thank you, you have helped me make sense of what has happened to me.

Your opening hours help me speak to you when I need to.

You’re very understanding. You’re a good listener.

Thanks for doing what you do.

One day I would like everything to be ok and call you just to say thanks for everything. SARSVL is the only place that tells me I have nothing to apologise for.

It helps so much to talk, be listened to and not judged. I feel calmer after talking to you.

I realised I wasn’t alone and could ask for help. Thank you.

It’s good to know someone is at the end of the phone when I’m panicking.

Thanks for putting the stickers on toilet doors, it stuck in my mind and then later when a young person confided in me about their experience of rape I remembered about you and could signpost them on to you.

I can sleep after talking to you, I relax.

It took me a long time to pick up the phone and speak. The response I got was fantastic and gave me the confidence to start speaking about my experience.

When I text you I feel safer.

I tried to do it alone for nearly a year, but now is the time to get more support. You understand me. Others don’t.

I’m so glad I was able to talk today, I’ll use the face to face service again.

Confidentiality is so important to me.

If you’d like to see the changes we’ve made to services because of feedback from our services users, please click here.

Call us free on 
0808 802 3344

Your call should be answered immediately during our opening times, unless we’re on another call. If we’re closed or on another call you can leave us a message and we’ll call you back.