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Advocacy Counselling Helpline

Policies Relevant to Service Users

These policies are designed to help our service users understand more about how we operate as an organistion, and how to get involved with feedback or other involvement.

We are committed to promoting Equality and Diversity for staff, volunteers and service users and to adhering to an Equality and Diversity Policy which complies with the 2010 Equality Act.

Our policies relating to these matters can be downloaded below.


Support After Rape & Sexual Violence Leeds (SARSVL) is committed to providing the best possible service to the individuals we work with. We acknowledge, however, that there will be occasions when people might not be happy with some aspect of our provision. This policy is intended to make it easier for you to tell us when you are dissatisfied with the service you receive from us, or indeed when you have any comment you wish to make about SARSVL.

All complaints will be taken seriously and we aim to treat you with respect and consideration throughout the complaints process.

Download here: Download a copy of our Complaints Policy here

Service User Involvement

Empowerment, Responsiveness and ‘Led by the women we support’ are all core values of Support After Rape and Sexual Violence Leeds (SARSVL). As part of our commitment to these values it is vital that women who use our services are given ample, robust and frequent opportunities to have their say on what we do currently and how we shape SARSVL in the future.

SARSVL recognises that the women and girls who use our services have a wealth of expertise and experience and that we need to take on board this knowledge and expertise to ensure that we are providing high quality services.

Download here: Download a copy of our Service User Involvement Policy here

Diversity & Inclusion

SARSVL recognises that a robust diversity and inclusion strategy is central to non-hierarchical feminist practice and ensures that we live the SARSVL values in all that we do. 

The purpose of this policy is to ensure that all staff, volunteers and service users are treated fairly and with respect in an inclusive environment that is free from prejudiced attitudes and abuse. In accordance with the Equality Act 2010 SARSVL will not discriminate against staff, volunteers or service users on the grounds of the protected characteristics.

Download here: Download Diversity & Inclusion Policy here

Environmental & Sustainable Development – A Statement

Support After Rape & Sexual Violence Leeds (SARSVL) respects the importance of being an environmentally friendly organisation and is committed to providing high quality services in a manner that minimises our impact on the environment. We operate in compliance with all relevant environmental legislation and strive to use pollution prevention and environmental best practices in all we do.

SARSVL also recognises that there are links between climate change and social justice and that globally women are disproportionately affected by climate change. As a feminist organisation, we therefore consider sustainable development a priority.  The Board of Trustees has overall responsibility for ensuring our Environmental & Sustainable Development Policy is adhered to and all SARSVL staff and volunteers are committed to its implementation.

Child Protection Policy & Procedures

Our Child Protection Policy & Procedures outline how we safeguard and promote the welfare of children who come into contact with SARSVL and its services. Find out more: Child Protection Policy last updated 5.22

Adult Safeguarding Policy & Procedures

Our Safeguarding Adults Policy & Procedures outline how we safeguard and promote the welfare of adults at risk of abuse who come into contact with SARSVL and its services. Find out more: Safeguarding Adults Policy last updated 5.22

Call our helpline free on
0808 802 3344

Your call should be answered immediately during our helpline opening times, unless we’re on another call. If we’re closed or on another call you can leave us a message and we’ll call you back.