We recently experienced some technical difficulties on our helpline telephone system, 0808 802 3344, just for a couple of days and this has now been resolved.
These were unfortunately outside our control, however we worked closely and urgently with our provider to resolve these as soon as possible and were successful. We are investigating how this happened as we need to avoid being vulnerable to problems like this in the future. Keeping all our helpline services open is our top priority.
However, should you experience difficulty reaching us by telephone in the future our text and email services were (on this occasion) unaffected, so please try to reach us by other helpline methods if at all possible:
Text 07797 803 211
We are here for you.